COVID 19

SAFETY information

La Rosa are pleased to confirm WE ARE OPEN!

Bookings can be made online at www.larosa.co.uk or by calling reception on 01947 606 981

LA ROSA COVID-19 STATEMENT

La Rosa Hotel have always strived to put the safety of our staff and visitors above all else. Working together, staff and management at the hotel are taking all of the appropriate measures to reduce the risks from COVID-19 for our team, guests and other visitors to the hotel.

To this end, we have carried out a Risk Assessment and have developed the controls required to reduce the risks we identified. As a result of this, we have invested in new equipment and implemented a number of procedures to reduce the risk of infection and ensure that the hotel is as safe as possible.

COVID SAFE MEASURES

Hand sanitiser stations are located throughout the hotel. Please use them frequently

Screens have been installed at reception with signage explaining the systems we have in place.

Bedrooms are disinfected with anti-viral fogging equipment after each check out.

We have systems in place to reduce contact between staff and guests as much as possible.

Our Tea Room will remain closed for the time being and the hotel will be open for residents only.

Table service only in the Cocktail Library with a limited number of seats in order to maintain social distancing.

Sorry, but we are not currently taking any bookings for events/private hire/weddings etc.

We have implemented procedures and protocols where social contact cannot be avoided by ensuring appropriate measures/barriers are introduced to reduce the risk of infection.

Cleaning and sanitising is carried out on a regular basis to the highest of standards in all areas of the site, with particular emphasis on regular touch points.

Appropriate PPE is made available for staff.

Facilities and materials for effective hand washing and hand sanitising are made available for staff and guests throughout the hotel.

The latest up to date information/guidance on Covid-19 from the UK Government is made readily available to all staff and guests in the form of information posters around the hotel, regular correspondence with staff and guests and regular staff meetings.

INFORMATION ABOUT YOUR STAY

Any purchases made during your stay with us will be charged at the point of sale in order to reduce time spent at check out.

Keys will be disinfected with anti viral solution once they have been returned to reception upon checking out.

CHECKING OUT

In order to reduce the number of guests our staff come into contact with, we are bringing in a minimum stay of 2 nights per booking. We will be offering discounts for longer stays.

MINIMUM STAY

Our Tea Room is currently closed to non residents in order to reduce congestion at reception.

TEA ROOM

We are only accepting card payments at this time.

PAYMENT

Check in is strictly from 4PM. Please do not arrive at the hotel before this as we will not be able to admit you.

Parking discs are available in our lobby so just help yourself if you arrive early and are parked in a disc zone. We can replace this with a parking scratch card once you are checked in.

CHECKING IN

Extra cleaning will be taking place on a constant basis in the public areas of the hotel. We hope to avoid any inconvenience and ask for your understanding if things take a bit longer than normal as our staff may not always be immediately available for you.

We will also be fogging the rooms with anti-viral solution in between stays in order to thoroughly disinfect the environment.

HYGENE POLICIES

The Cocktail Library has been arranged to allow plenty of room for social distancing should you wish to enjoy a drink in the bar. Your order will be taken at your table and yoour order delivered to you when ready. Please don't wait at the bar.

Alternatively, we are now offering room service... Just phone reception to order and your drinks will be left outside your room.

COCKTAIL LIBRARY

Due to the shared facilities in the Crow's Nest, we are only letting this apartment out to family units or those within the same support bubble. Please don't book if you don't fit into either of these categories

5 EAST TERRACE, WHITBY, NORTH YORKSHIRE YO21 3HB

Tel: 01947 606 981